There are no shipping charges for exchanges shipped within the U.S. To exchange an item, complete a Returns & Exchanges form and include it with your item in a secure package, removing or covering any old labels. Please allow up to 14 days for us to receive and process your exchange order. A Returns & Exchanges form is included with every package and can be found on the back of the packing slip.
Please note the following exceptions:
- Exchanges are not offered on international orders.
- Exchanges are not offered on PayPal orders. Returned merchandise will be processed as a refund to your PayPal account.
KARIGAM wants to ensure your complete satisfaction. For KARIGAM online purchases only, we will accept full-priced merchandise accompanied by a Return Authorization number. The Return Authorization must be requested within 14 days of receiving your order. Return packages must be postmarked no later than 30 days from the date of original purchase. Sale Merchandise is a final sale.
KARIGAM must be returned with their original packaging and footwear must be tried on carpeted surfaces only. Merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your Return Authorization number clearly documented.
KARIGAM reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, KARIGAM will send the product(s) back at the customer’s expense.
Refunds and Processing
KARIGAM will refund the original form of payment or provide you with a KARIGAM Gift Card according to our policies.
We will process your refund within approximately 14 days of receiving your merchandise and we will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1 to 2 billing cycles from the day you return your merchandise for your account to be credited.
Merchandise eligible for returns may be returned free of charge. A prepaid return label is included in all orders.